Companies using ServiceNow Customer Service Management (CSM) by ServiceNow, Inc. in 2025
As of 2025, 329 verified companies use ServiceNow Customer Service Management (CSM) – across industries, company sizes, and geographies. This is real, verified data. Whether you’re looking to analyze the market, build a target list, or get a sales edge – this is your starting point.
What is ServiceNow Customer Service Management (CSM) by ServiceNow, Inc.?
ServiceNow Customer Service Management (CSM) by ServiceNow is a cloud-based platform designed to connect customer service with other departments to resolve issues faster. It provides tools for case management, self-service, and real-time communication, helping companies deliver exceptional customer experiences. It’s widely used by customer service, IT, and operations departments across various industries, including technology, healthcare, and finance.
Last updated date
August 17, 2025
Number of Companies using
329
The majority are based in the
United States
Most common industry?
Business Services
ServiceNow Customer Service Management (CSM)’s sample user list in 2025
Company Name
Country
Industry
Employees
Revenue
Product
CVS Health
United States
United States
Drug Stores & Pharmacies
219000
$372.8B
ServiceNow Customer Service Management (CSM)
IBM
United States
United States
Custom Software & IT Services
270300
$62.8B
ServiceNow Customer Service Management (CSM)
UnitedHealth Group
United States
United States
Insurance
400000
$400.3B
ServiceNow Customer Service Management (CSM)
Accenture
Ireland
Ireland
Custom Software & IT Services
801000
$67.2B
ServiceNow Customer Service Management (CSM)
Wells Fargo
United States
United States
Banking
215367
$82.3B
ServiceNow Customer Service Management (CSM)
NTT Data Group
Japan
Japan
Custom Software & IT Services
193513
$29.4B
ServiceNow Customer Service Management (CSM)
Tata Communications
India
India
Telephony & Wireless
601546
$2.6B
ServiceNow Customer Service Management (CSM)
General Electric
United States
United States
Industrial Machinery & Equipment
52000
$69.5B
ServiceNow Customer Service Management (CSM)
HCL Technologies
India
India
Custom Software & IT Services
227481
$13.3B
ServiceNow Customer Service Management (CSM)
Deloitte
United Kingdom
United Kingdom
Accounting Services
459820
$67.2B
ServiceNow Customer Service Management (CSM)
We have data on 329 companies that use ServiceNow Customer Service Management (CSM). Our ServiceNow Customer Service Management (CSM) customers list is available for download and comes enriched with vital company specifics, including industry classification, organizational size, geographical location, funding rounds, and revenue figures, among others.
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ServiceNow Customer Service Management (CSM) users and customers by country
United States
United Kingdom
2.6K Companies
Germany
2.6K Companies
India
2.6K Companies
Canada
2.6K Companies
Where ServiceNow Customer Service Management (CSM) Shows Up Most
ServiceNow Customer Service Management (CSM) is used across a wide range of sectors:
Business Services
Custom Software & IT Services
Software
Manufacturing
Education
From lean startups to global enterprises, ServiceNow Customer Service Management (CSM)’s footprint is wide, and that means opportunity.
Tech Stack Database
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FAQs
Contact UsHow latest this data is?
This data is updated on August 17, 2025
What is ServiceNow Customer Service Management (CSM)?
ServiceNow Customer Service Management (CSM) is a cloud-based platform designed to connect customer service with other departments to resolve issues faster. It provides tools for case management, self-service, and real-time communication, helping companies deliver exceptional customer experiences.
How many companies are using ServiceNow CSM in 2025?
As of 2025, there are 329 verified companies using ServiceNow Customer Service Management (CSM).
Which industries are using ServiceNow CSM?
ServiceNow CSM is used across various industries, including Business Services, Custom Software & IT Services, Software, Manufacturing, and Education.
Which countries have the most companies using ServiceNow CSM?
The United States has the highest number of companies using ServiceNow CSM, followed by the United Kingdom, Germany, India, and Canada.
What kind of data is available about companies using ServiceNow CSM?
The data includes company specifics such as industry classification, organizational size, geographical location, funding rounds, and revenue figures.